Tech Support Specialist
Meadows & Ohly continues to differentiate ourselves in the market by our commitment to our core values – impeccable integrity, enthusiastic hard work and long-term relationships, all of which drive us to do what is best, not what is easiest. Our most important asset continues to be our exceptional people; they each play an integral role in our company and the sustainability of our mission and values. Thank you for your interest in working with Meadows & Ohly!
Position Locations:
Alpharetta, GA
Position Summary:
The Tech Support Specialist is responsible for providing software and hardware technical support to the end-user community.
Essential Duties and Responsibilities:
Responsible for end-user workstation and laptop setup and installations, day to day asset management, and vendor warranty repairs.
Responsible for installing, maintaining, and troubleshooting hardware and software for computers, copiers, printers, fax, and postage machine.
Relies on experience and judgment to resolve technical support calls and emails.
Provides technical assistance to the users/staff in a timely and efficient manner.
Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem.
Performs basic Windows administrative tasks, including user and computer account maintenance.
Install and remove software patches as appropriate. Replaces critical hardware components as needed. Performs assigned hardware and software deployments.
Provide end-users training on the basic computer operation.
Assist, and support the company iPhone program, voicemail, etc.
Maintain documentation for networking devices - computers, printers, etc. in Asset Panda.
Perform on-site and remote technical support for all employees.
Obtain basic understanding of all software and perform any updates and troubleshooting when necessary.
Work on special projects as needed.
Provide Audio/Visual support as needed.
Aid with Microsoft Office 365 Business, Zoom, Skype, Microsoft Teams, and video conferencing, etc.
Knowledge, Skills, and Abilities:
Ability to exhibit professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
Ability to support a customer care philosophy that ensures customer satisfaction and follow up with colleagues and end users, to ensure timely resolution of issues.
Ability to assist with projects between internal departments.
Ability to demonstrate working knowledge of Active Directory, Microsoft Windows, and basic networking appropriate to resolving Tier1 issues quickly and efficiently.
Knowledge of when to escalate and proactively working with Tier2 to get issues resolved.
Ability to multi-task and work in a deadline-driven environment.
Must possess the skills to analyze information, distill relevant facts, and reach logical conclusions.
Must possess excellent interpersonal, written, and verbal communication skills.
Must have a positive attitude and the drive to seek constant improvement.
Must have strong organizational skills.
The ability to image, deploy, maintain, repair, and configure Desktops, Laptops, Printers, and other end-user peripherals.
Basic help desk skills.
Minimum Qualifications:
Associate degree from a college or university; or three (3) years related experience and/or training; or equivalent combination of education and experience.
Experience in a computer help desk environment providing deskside and phone end-user IT support.
Must have reliable transportation and hold a valid driver’s license.
Successfully pass a criminal and credit background check.
Physical Demands:
The physical demands described here are representative of those demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel; reach with hands and arms; talk; and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The employee frequently is required to drive to off-site locations.
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.